Mike’S Observation

You remember? Right?

Anyway, I worked with the departing manager fo about a month and then I was in charge.

One of the first things I did, even before the old manager left, was to make sure I called everyone, including my 16-year-old employees, “sir” and “ma’am. I also made certain they got plenty of praise for a job well done, and gentle but firm guidance (always in private) when they erred.

It wasn’t long before, “YO! Dude! Bring me some ketchup!” was replaced by “Excuse me, sir (or ma’am)! Could you please bring me some ketchup?”

Over the next few weeks, the lunch crowd slowly began to grow, as did the dinner crowd, and I wasn’t absolutely certain why.
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